Refund Policy
Last updated: 25 September 2026
This policy explains when a HostCal subscription can be cancelled and when a payment can be refunded. It forms part of our Terms of Use. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders: Paddle takes the payment, issues your invoice, handles payment-related support and processes refunds.
Free trial
Every paid plan starts with a 14-day free trial. No payment is taken during the trial, and you can cancel before it ends at no cost. The trial is the intended window to evaluate HostCal against your own properties and reservations, so please use it.
Statutory right to withdraw
HostCal is sold to businesses and professionals, but if you subscribe as a consumer you have a statutory right to withdraw within 14 days of a purchase, and we do not ask you to waive it. Because a subscription that includes a free trial restarts that right, a new 14-day withdrawal period runs from the day the trial ends and the first payment is taken. The right does not extend to later renewals, except for annual subscriptions purchased in the United Kingdom, which get a fresh 14-day period after each annual renewal. Depending on your country, a longer or unconditional cancellation period may apply, and Paddle applies the highest standard that protects you.
Cancelling your subscription
You can cancel at any time from Settings then Subscription in your account, or from Paddle's buyer portal using the link in your subscription confirmation email. Cancellation stops future renewals; it is not a refund request. Your access continues until the end of the period you have already paid for, after which the subscription ends and your account moves to read-only.
Monthly plans
Outside the withdrawal period described above, a monthly payment is not refunded in part. If you cancel mid-month you keep full access until the end of that month and are not charged again; we do not refund unused days of a month that has already started.
Yearly plans
On a yearly plan you can ask for a full refund within 14 days of the charge, and we will support that request and close the subscription. After those 14 days a yearly payment is not refunded in part: the cancellation takes effect at the end of the paid year.
Requests outside those windows
Paddle may also grant a full or partial refund at its discretion when a request is made within 14 days of a charge, including on a renewal. Each request is looked at on its own facts, so making one inside that window does not guarantee a refund. Ask us anyway if something went wrong: we would rather look at it than have you charged for a month you could not use.
Property add-ons
Your subscription is billed for the properties you have beyond the number included in your plan. When you add or deactivate a property, the payment provider adjusts your subscription automatically and pro-rates the difference for the remainder of the current period. That automatic adjustment is not a refund request and needs no action from you.
Billing errors and duplicate charges
We always refund a payment taken in error: a duplicate charge, a charge after a cancellation was confirmed, a charge on an account you never activated, or an amount that does not match the plan and property count you were on. Tell us and we will correct it, in full, without argument.
VAT and sales tax
Our prices exclude tax, and Paddle adds any VAT or sales tax due at checkout based on your billing country. If you are a business registered for that tax in your country, you may be entitled to a refund of the tax charged: contact Paddle within 60 days of the transaction with a valid tax registration number or exemption certificate. That is separate from a refund of the subscription itself.
How to request a refund
Write to support@hostcal.ai from the address on your account, giving the organisation name and the date of the payment; we do not need your card details and will never ask for them. We acknowledge every request within one business day. You can also go straight to Paddle, the seller of record, through the buyer portal link in your payment confirmation email or at paddle.net.
How refunds are paid
Approved refunds are processed by Paddle to the original payment method, within 14 days of approval and usually within three to five business days. Your bank or card issuer may take a few days more to show the money. Neither we nor Paddle can refund to a different card or account than the one that paid.
Relationship with Paddle's own terms
Because Paddle is the Merchant of Record, your purchase contract for the transaction is with Paddle, and Paddle's Buyer Terms and Refund Policy also apply to it. This policy sets out what we will support and how we behave; where it conflicts with Paddle's terms for a given transaction, Paddle's terms govern that transaction. Nothing in either document removes a statutory right you have under the law of your country.
Changes to this policy
We may update this policy as the service changes. The version published here on the day of your payment is the one that applies to it, so the date above matters. Material changes are announced in the application before they take effect.